Our Policy
We want you to love your Kingshide gift set. If something isn't right, you have 7 days from the date of delivery to request a return or exchange.
Eligibility
To be eligible for a return, items must be:
- Unused, unworn, and in their original condition.
- In the original packaging, including the gift box.
Note: Belts that have already been cut to a custom length are final sale and cannot be returned or exchanged, unless the item arrived defective.
How to Start a Return
- Email us at info@kingshide.com within 7 days of delivery, including your order number and the reason for your return.
- We'll confirm your eligibility and send you return instructions.
- Pack the item securely in its original packaging and ship it back to us.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10 business days].
Exchanges
Prefer a different size or item? Let us know in your return request and we'll arrange an exchange, subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a free replacement or full refund — no return shipping cost to you.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective.